Refund policy
WIGUP Return Refund Policy
Last updated June 13, 2025
We understand, sometimes it’s just not quite right. That’s why we offer a 14-day return window from the day your order is delivered. We believe in getting it right, not rushing it.
To be eligible for a return, your item must:
- Be unworn, unused, and in the same condition that you received it
- Be in its original packaging, including any satin pouches, tags, and inserts
- Show no signs of styling, cutting, brushing, or product use
We do not accept returns on:
- Final Sale items (marked on product pages)
- Items returned outside the 14-day window
- Worn or altered products
If approved, you’ll receive instructions on how and where to send your item. Return shipping costs are not covered by WIGUP at this time.
Once your return is received and inspected, you’ll be notified of your refund status. If approved, your refund will be processed back to your original payment method.
To start a return
Email us at support@wiguphair.com with your order number and the reason for your return. Our team will guide you from there.